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IMTIAZ CUSTOMER CARE

How can we help?

Clear answers for pickup, delivery, substitutions, refunds and accessibility.

CONTACT US

We’re here for our community.

Call (281) 577-4070 or email ImtiazGrocery@gmail.com. Visit us at 24170 Ford Rd, Porter, TX 77365. Grocery hours are 10 AM–9 PM every day.

DELIVERY

Same-day and scheduled windows

Choose an available window at checkout. Delivery availability, fees and minimums depend on distance and capacity. Eligible Imtiaz+ orders receive a $0 delivery fee; tips go to your driver.

RETURNS & REFUNDS

Quality comes first.

Report damaged, missing or incorrect items through order support. Approved refunds may be issued to the original payment method or as store credit. Perishable items cannot be returned to the store after the cold chain is broken.

SUBSTITUTIONS

You stay in control.

Choose Best replacement, Contact me, a Specific item, or Do not replace for every product. Your shopper can send photos and price differences before making a change.

ACCESSIBILITY

Shopping should work for everyone.

We support keyboard navigation, clear focus states, readable contrast and descriptive labels. Contact us for help placing or modifying an order.

PRIVACY & TERMS

Your information is handled with care.

Customer information is used to fulfill orders, provide support, prevent fraud and improve service. Payment data must be processed by an approved PCI-compliant provider before commercial launch.